Providing leadership support to the onsite team in problem solving situations involving the following, but not limited to Patient care Customer relations/support Projects and other initiatives Employee relations matters (via partnership with CPS Human Resources) Ensuring we are meeting our standards based on Service Level Agreements with regards to metrics and making oper

Educating leadership and clinic staff on the CPS model, to gain their support Initializing and leading ongoing work in clinics and ensuring that the patient/CPS engagement is appropriate and consistent with their preferences. This includes Ensuring that every patient who can benefit from specialty pharmacy services is identified and met in clinic upon arrival Explaining t